MiBlackBox Privacy Policy

This privacy policy (“Privacy Policy”) applies to the MiBlackBox website (www.miblackbox.co.za) and the MiBlackBox System and Service and explains how personal information is collected, used, disclosed, and protected by MiBlackBox.  Your privacy is important to us.

In your dealings with MiBlackBox you may provide us with personal information. Personal information for the purposes of this Privacy Policy means information that personally identifies you, like your name, email address, phone number, and other personally identifiable information that you choose to give to us or that we collect in the course of your use of the MiBlackBox Service.

If you are a parent or guardian of a minor, you may provide us with personal information about the minor, or permit us to collect information directly from the minor, to use as part of the MiBlackBox Service and any such information which we collect of and concerning a minor will be treated in accordance with this Privacy Policy.

We collect information from you in various ways when you use MiBlackBox Services.  We may also supplement this information with information from other companies.  In general, we collect two (2) general types of information namely personal information (mentioned above) and aggregate data.  Aggregate data is information we collect about a group or category of services or users from which individual user identities have been removed.  Aggregate data may be used to help us understand trends in our users’ needs so that we can consider introducing new features to our Service and or generally improve our Service.  This Privacy Policy in no way restricts or limits our collection and use of aggregate data, and we may share aggregate data about our users with third parties for various purposes, including to help us better understand our customer needs and improve our services and for advertising and marketing purposes.  The following are the specific types of information we collect from you:
We collect information you give us when you register for and use the MiBlackBox Service, which includes:

  • Registration Information. When you register to use the MiBlackBox Service, we may collect various kinds of information about you including your name, phone number, sms addresses, email addresses and contact details of your friends, family and/or guardians (“emergency contacts”).
  • Information we collect when you interact with MiBlackBox. We collect personal information of the actions taken while using or interacting with the MiBlackBox Service such as adding emergency contacts or information related to emergencies and incidents and communications that occur during and after such events.  When you use the MiBlackBox Service, we may automatically collect information from your browser or mobile platform including your browser type, location, IP address, as well as the pages you visit.  We may retain the details of transactions or payments you make in connection with or related to the MiBlackBox Service.
  • Payment Information. Whether you choose to make payment by credit card or by debit order from your nominated bank account or in any other manner, our certified payment collections agent collects your payment information and/or billing address.  MiblackBox does NOT hold this information
  • Submissions and Customer Service. From time to time we may request personal or demographic information and customer feedback.
  • Automatically Collected Information. We automatically receive certain types of information in the course of your use of the MiBlackBox Service.  For example, it is standard for your Web browser to automatically send information to every Web site you visit, including ours. That information may include your computer’s IP address, access times, your browser type and language, and referring Web site addresses.  We may also collect information about the type of operating system you use, your account activity, and files and pages accessed or used by you.

In general, we use your personal information to process your requests or transactions, to provide you with information or services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to facilitate your use of and our administration and operation of the MiBlackBox Service, and to otherwise provide the MiBlackBox Service.  For example, we may use your personal information:

  • to request feedback and to enable us to develop, customize and improve our publications, products and the MiBlackBox Service;
  • to conduct marketing analysis, to send you surveys or newsletters, to contact you about services, products, activities, offers from MiBlackBox or our partners and for other marketing, informational, product development and promotional purposes;
  • to send you notifications from time to time for the duration of your use of the MiBlackBox Service; to contact you; to respond to your emails, text messages, comments, requests or complaints; to anticipate and resolve problems with our service; to respond to customer support inquiries, for assistance with our product and service development; and to inform you of updates to products and services from MiBlackBox that better meet your needs; and
  • for any other purposes about which we notify you.

MiBlackBox reserves the right to share aggregated demographic information about our customers (including you), sales, and traffic to our partners and advertisers.  We will not give, sell, rent, share, or trade any of your personal information or any data that you store using our services to any third party except as mentioned in this Privacy Policy or without your consent.  We may disclose information to a third party to (a) comply with laws or respond to lawful requests and legal process, (b) to protect MiBlackBox, agents, customers, and others including to enforce our agreements, policies and terms of use or (c) in the good faith belief that disclosure is needed to respond to an emergency, or protect the personal safety of any person.

Inviting family, friends and guardians to join: When you ask us to invite a friend, family member, or other guardian to join the MiBlackBox Service, we may send such person a message on your behalf using your name and contact details. The invitation may also contain information about other users such person might know. We may also send reminders to them in your name. Only invite people you know with their permission to do so.

We may, from time to time, start a business relationship with other businesses who we think are trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”).  For example, we may hire Service Providers to provide services like hosting and maintenance, data storage and management, and marketing and promotions.  We only provide our Service Providers with the information they need to perform these services for us. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the type of information involved, in order to protect your Personal Information from unauthorized access, use or disclosure. Service Providers are prohibited from using Personal Information except as permitted by us.
We may share personal information in connection with an acquisition, merger, or sale of all or a substantial portion of our business, with or to another company.  In any such event, you will receive notice if your data is transferred and becomes subject to a substantially different privacy policy.

MiBlackBox takes reasonable steps to protect information we collect from you to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction.
The servers on which information is stored are kept in a controlled environment with limited access.  Whilst we take all reasonable steps to guard personal information we knowingly collect directly from you, no security system is impenetrable.  In addition, we cannot guarantee that any passively collected personal information you choose to include in documents you store on our systems or the systems of third party storage providers through the MiBlackBox Service are maintained at adequate levels of protection to meet specific needs or obligations you may have relating to that information.  As a precautionary measure, we encourage you to download any information stored on your behalf and to the extent necessary, carry out regular back up’s.
Your account information and access to our service is accessible only through the use of an individual user ID and password/pin.  To protect the confidentiality of personal information, you must keep your password/pin confidential and not disclose it to any other person.  Please advise us immediately if you believe your password/pin has been misused. In addition, always logout and close your browser when you finish your session.  Please note that we will never ask you to disclose your password/pin in an unsolicited phone call or email.

We may change this Privacy Policy from time to time in our sole discretion and any amendments to this Privacy Policy will be published on the website in the form of a revised Privacy Policy.  Any amendments made will be effective on the “last updated” date shown in the revised Privacy Policy.  You consent to the revised Privacy Policy by continuing to use the MiBlackBox Service.  We encourage you to check this Privacy Policy whenever you use the MiBlackBox Service to understand how your personal information is used, disclosed and protected.

MiBlackBox may send you communications or data regarding the MiBlackBox Service, including but not limited to (i) notices about your use of the MiBlackBox Service, including any notices concerning breaches of our terms and conditions, (ii) updates, and (iii) promotional information and materials regarding our products and services.  You may optout of receiving promotional emails from MiBlackBox by following the optout instructions provided in those emails.  You may also optout of receiving promotional emails and other promotional communications from us at any time by emailing info@miblackbox.co.za with your specific request.  Optout requests will not apply to transactional service messages, such as security alerts and notices about your current account and services.

You can access, update, rectify and delete the information you provided to us in your profile by sending us an email at info@miblackbox.co.za, log onto www.miblackbox.co.za or dial the USSD string *120*8821#

In accordance with applicable law, you may:

  1. request access to any other personal data we hold about you and request that it be updated, rectified, deleted or blocked;
  2. request that we refrain from further use of any personal data we hold about you; and
  3. object to our creation of user profiles about you.

If you have any questions or comments about privacy practices or this Privacy Policy, or if you want to make use of any of the above rights, or other rights that you may have in relation to your personal data if you wish to terminate the MiBlackBox Service or if you have other questions or requests, please email us at info@miblackbox.co.za.